At times, we will do server merges. No changes happen to the accounts when they are moved. The only change that happens, is that the server number is now different when you view your account details from the main game screen after tapping on your hero avatar.

If you have more than one account you always play on, but now they are on the same server, you can request an Account Consolidation, if you want to, you do not have to. Below are some details about what happens during a merge and how to place your request if you want to consolidate accounts.

What Happens During A Merge in Game Modes?

Guild War:

We will be scheduling the merge to have a minimum impact on Guild War. The merge will not impact wars that are in progress, and will result in more guilds available for matchmaking.

Invasion:

Invasion will be paused for the week of the merge. Unclaimed rewards will be sent to players through a mail message.

After the merge, guilds and players from servers that are moving to a different server will see that they have zero invasion points and will demote in the next invasion. This is a display issue only, and players will find themselves in the correct leagues when the next invasion begins!

Creep Surge:

Guilds should not see any change in Creep Surge.

Rankings:

Rankings lists from all servers will be automatically merged and sorted.

Arena/Coliseum:

All tiers below Challenger will be automatically merged and sorted. Challenger Seasons leagues from each server are merged into the same division, but the leagues will not change. When the next week starts and new leagues are formed, players will be mixed.

Challenges:

Weekly Challenges will be turned off for the week of the merge. Other challenges you may have in progress will continue without interruption.

Collections, City Watch, Heist, Trials, The Port:

These are associated with an individual player’s account and will not be changed due to the merge.

Hall of Fame Medals

The total number of medals earned from contests will transfer into the new Hall of Fame rankings. After the merge, guilds and players from servers that are moving will not have rank medals next to their names. These medals will transfer the next time a contest is completed!

If You Want To Request An Account Consolidation:

After the merge, some players will have more than one account on the resulting server. Once the merge is complete, players that end up with more than one account on the server, due to the merge, will be able to consolidate inventory from alternate accounts. Players are not required to merge accounts, and it’s possible to continue with multiple accounts on the same server. If you want to keep multiple accounts as-is, you do not need to take any additional action.

Note: You must always have been, and currently are, the sole owner of all involved accounts.

If you would like to consolidate accounts, you will pick the account(s) to close and you will pick the destination account you want to keep that will gain the following items/resources, etc. Please review ALL of the following details since it also states what cannot be consolidated:

The following are able to be transferred:

Resources, including:

  • XP Drinks
  • Gold
  • Diamonds and Monthly Diamond Days
  • VIP Rings
  • Raid Tickets (all varieties)
  • Shop Tokens
  • Heist Tickets
  • Guild Coins

Inventory items, including:

  • Fully Crafted Badges
  • Badges Bits and Plan Bits
  • Memories
  • Crates
  • Consumables (Double drop items, stamina, resets)
  • Hero Chips
  • Red Skill Chips
  • Costume Threads
  • Cosmetics (Avatars, borders, etc.)
  • Emoji Unlock items
  • Guild Trophies
  • Credits
  • Mod Fragments
  • Mod Power
  • Mod Upgrades
  • Disk Power

Mods:

All Mods can be transferred, even if they are equipped to a hero. Mods will be delivered to the destination account through a mailbox message.

Diamond Crate Upgrades:

Diamond Crate Upgrade levels will transfer to the destination account, as well as unspent upgrades. Upgrades will not go above level 20 for each track.

Stickers/Challenges:

Completed and unlocked Stickers and Challenges will be transferred to the destination account. Any progress on active challenges will not be transferred.

BattlePass:

If both accounts have a premium pass, the remaining account will receive a coupon equivalent to the BattlePass price.

If only one account has the premium pass, it will be transferred to the remaining account in its current state.

Email Confirmation:

The retired account will have their email unsubscribed.

The following are UNABLE to be transferred:

  • Full Heroes, Hero Stars or Hero Rarities, or XP Levels
  • Anything equipped to your Heroes including:
  • Memory Disks and Memory Disk Levels
  • Badges and enhancements
  • Collection mastery
  • Skill Levels
  • Monthly Sign-In progress
  • “Banked” Stamina and Friend Stamina
  • Unused City Watch Resets
  • Unclaimed mail
  • Campaign Levels unlocked
  • Infected Campaign Nodes
  • Arena, Coliseum, Invasion Rankings
  • Weekly Quest Progress
  • Friends and Blocked lists
  • Unlocked difficulty levels for Trials, Port, Heist, and City Watch
  • Collections Progress
  • Friend Campaign Progress
  • Team Level or Team Level Experience
  • Mastery Tokens
  • Invasion Resources and items including Invasion Stamina, Breakers, Boss Tech, Hero Power Ups, Hero Revives, and all the Invasion Boosts

Additional things to keep in mind if you’re considering a consolidation:

  • Spend all of your stored (“banked”) Stamina prior to the merge - use it or lose it!
  • Normal and Elite Campaign Progress will match the state of the Campaigns on your destination Account, including unlocked chapters and earned Stars.
  • Finish your Daily Quests to claim as much loot as you can, because no Daily Quests will transfer.
  • Unlocked difficulty levels for Trials, Port, Heist, and City Watch will be determined by the Destination Account
  • If you are a Guild Leader and are consolidating accounts, it is highly recommended you make a destination account Guild Leader before you request the consolidation.
  • Inform your friends! Your transferred account(s) will be PERMANENTLY CLOSED following the transfer of goods to your destination account, and your friend list WILL NOT transfer.
  • Regular Arena and Coliseum Leagues will merge and split as always after the merge. You may notice an increase in the amount of splitting/merging while things settle down.
  • Chat silences, suspensions, and bans will not be changed by the merge or account consolidation.

The Process (How To Request a Consolidation):

You have 2 weeks from when the merge completes to request a transfer, after which we will no longer offer account consolidation. We are only allowing 4 accounts to be merged.

All account consolidation requests must be received between the dates indicated in the Server Merge forum Post.

  • Make a note of the Account ID you want to transfer your goods into - this will be your DESTINATION account
  • Make a note of the Account ID(s) you want to transfer goods OUT of - These are the accounts that will be PERMANENTLY CLOSED after the transfer is complete.
  • Submit a ticket to Customer Support with all account ID’s, and carefully indicate which Account ID is the Destination Account (i.e the Account you want to KEEP), and which are the accounts you’re transferring goods out of. To help us expedite these requests, please include “Account Consolidation Request’’ at the top of your ticket.
  • If you have multiple accounts you wish to transfer goods out of, please indicate them all in the same ticket.
  • Note that this is an IRREVERSIBLE PROCESS, and you will never have access to your retired accounts again.
  • Sit back and relax - Support will process your request as quickly as possible starting 24 hours after the merge is complete. It may take a few days to hear from us, so we appreacite your patience and request you to not submit multiple consolidation requests. Thanks!

Final disclaimer:

You must always have been and currently are the sole owner of all involved Accounts.