How do I contact support?

You can contact support by using our in-game support options and following these instructions:Tap your player portrait in the lower left han...

I can't find the app on the Amazon app store!

Here is a list of devices that are able to play Disney Heroes through the Amazon app store:Fire HD 6 (2014)— KFARWIFire HD 7 (2014)— KFASWIF...

How do I turn off notifications regarding deals?

The Disney Heroes settings menu does not have this option. The only way to turn off deal, event, and sale notifications are through you...

Is Perblue giving away diamonds in chat?

Perblue will not post offers for free diamonds or items in the game chat. We do not allow websites to be posted in chat. Posting websites wi...

Where is server 13?

Server 13 is only available in Japan, South Korea, and Thailand. Players outside these countries are not able to play on this server.

How do I fix a "Content Update Failed" error?

This error is caused by a network issue, either on your network, or somewhere between your network and us. Unfortunately, this is something ...

What can I use as an avatar in the game?

Players can choose the following items as an avatar in the game:Gear items up to the rarity of your highest heroHeroes that you have unlocke...

Power Crafting does not provide double drops!

Double drops, and other consumables active while power crafting are indeed working. At this time there isn't an indicator in the UI showing ...

Purchase Says Cannot Connect To iTunes

Usually when a player sees this message it's because their game is out of sync with the app store. Restarting your device typically clears t...

Do mailbox messages expire?

The following expire after 5 days: -Arena Rewards-Coliseum Rewards-Guild coins that you are awarded when someone in the guild makes a purcha...

Button is cut off or Screen is cut off missing or different resolution

If a button or screen is cut off or if the screen has an odd resolution, please do the following: Check your device for device updatesSet a ...

What are promo codes?

Promo codes are special codes that can be redeemed in-game for various rewards, such as Diamonds, Gold, and other valuable items.

How do I redeem a promo code?

If you have a promo code to redeem, follow these steps:Tap on your player profile icon in the bottom left corner of the main screen Tap on t...

Referral Rewards

We are thrilled to be able to offer an exciting referral system to give you (and your friends) extra rewards! In order to receive the referr...

Free Hero Rewards

As part of our marketing ad campaign on Facebook, we're excited to offer a special reward of 700 hero chips each for Eda Clawthorne, Cruella...