How do I find a lost account?

If you lost access to your account please launch the Disney Heroes app and use the new (auto-created) account to try to recover it through G...

How do I change servers?

Disney Heroes has multiple servers. You can choose to play on just one, or have accounts on multiple servers. Each server is unique, and acc...

How do I find my friends?

Welcome to Disney Heroes!If you're just starting out and you want to find your family or friends, here's some tips to help you get connected...

There are unauthorized purchases on my account - what can I do?

As per our Terms of Use, all sales are final and the player is responsible for any transactions which occur on the account. All payments are...

How do I get a refund?

All purchases are final and we do not authorize refunds. If there is a problem with a purchase, please contact support so they can be sure y...

I didn't get my purchase!

There can occasionally be a delay with receiving your purchase made through either Google or Apple. While it's rare, it can occasionally tak...

Can I sell, trade, give away, or share my account?

Selling, buying, sharing, or giving game accounts to other players is against our terms of use. Each player is responsible for maintain...

How does the Daily Diamond Deal work?

The Daily Deal is a one time charge which provides Diamonds instantly and 120 Diamonds per day in the form of a Quest that you can claim. I...

I didn't get the free diamonds for completing an offer!

Unfortunately, we do not have access to the data regarding the status of offers from the Free Diamond Offer Wall. Diamonds are automatically...

Why am I being charged so much for the Diamond packages?

We set all the prices for the Diamond packages in US Dollars. Google and Apple handle the conversion to your local currency. They set the co...

What is VIP and how do I earn VIP Rings?

Players can receive a wide variety of benefits from being VIP.  With each new level of VIP, new and better benefits are unlocked! ...

What do the symbols such as "V1" next to the Sign-In Rewards mean?

VIP ranks grant players extra daily sign in rewards. Players with VIP ranks can earn twice the rewards a non-VIP will earn from the daily si...

The diamonds from the free offer when to the wrong account!

When you do an offer for free diamonds that is not credited immediately & then switch accounts, TapJoy and Fyber are not able to registe...

How do I change my username?

To change your name, on the main screen, tap your hero portrait on the bottom left hand corner. Then tap the pencil icon to the right of you...

What are the VIP Perks?

Feature & Perk DetailsBonus Diamonds - Earn more diamonds with every purchase! If a purchase earns you a new VIP Level, this reward is r...

Why can't I add this player as a friend?

When a player attempts to add a friend and receive the "Sorry, you can't add that person at this time. Contact Community support if you...

You Already Own This Item

When this occurs this means the transaction is still processing. While, rare they can take up to 24 hours. Nothing has been sent to you yet ...

Account Consolidation

At times, we will do server merges. No changes happen to the accounts when they are moved. The only change that happens, is that the server ...